1) How do we send our financial data over to you?
Your documents and data can be scanned, faxed or e-mailed to us over a secure internet connection. All work is done and returned over this medium.

2) What sort of accounting and bookkeeping software do you use?
Our skilled and experienced employees are familiar with most of the common bookkeeping software such as QuickBooks, SAGE, MYOB (for small businesses), Microsoft Small Business Accounting (SBA), and Peachtree. We can work with most industry standard software applications that you are familiar with. Our professionals can adapt to your choice of bookkeeping and accounting software if you are not comfortable with the software mentioned above.

3) Is my business information private and secure?
Yes, absolutely. We take every effort to ensure that all our clients’ data is kept confidential, safe and secure. We use state-of-the-art encryption technology that will prevent loss or hi-jacking of client information.

4) How does remote access work?
We can work online through remote access or off site from our office. Facilitated by the internet and ultra-modern technologies, we can log in to the computer at your office, using a secure connection after you are done for the day. After completing the bookkeeping tasks, we log out leaving the work finished and ready for you to continue the following morning.

5) What is the turnaround time that I can expect?
The work will be completed the same day (due to the time difference advantage) and be ready for your perusal the following day.

6) Do I have to spend additional money to invest in more hardware and software in order to use your services?
It is very simple. All that you have to do is either scan or fax the documents to us.There are scanners available that can scan data reliably at high speed. We highly recommend Fujitsu scanners.

7) What are the specific security measures that your company has put into place to safeguard my information?

Physical access control: The development and accounts processing center can be accessed only by employees and authorized personnel using access cards. No storage devices are allowed into the processing center. Camera phones and even ordinary cell phones are prohibited from being used here.

Remote desktop environment: All client systems work in a secure environment and the client related information resides only in the host country from where the data is managed.

Firewall: Individual systems are protected from any external attack by firewall and all the ports of the system are disabled internally from access by any storage devices like USB thumb drives, disks etc.

8) What is outsourcing?
Business Process Outsourcing (BPO) takes place when non-core work is sent by companies to experts outside the country who specialize in certain fields. India has a vast pool of English speaking, IT savvy specialists in various fields. These experts will carry out the outsourced tasks responsibly in a cost-effective manner for clients. Generally, outsourcing is done by making use of Information Technology Enabled Services (ITES) like the internet. The time difference between countries like the United States and India proves to be an added advantage for companies.